Keep play recreational
Treat gambling as paid entertainment, never as a source of income. The money you deposit can be lost. Decide how much time and money you are prepared to spend before playing, then stay within your chosen boundaries. Use only an amount you could lose without financial harm. Avoid trying to recover losses through further gambling. Do not play while affected by alcohol or drugs, or when you are feeling depressed.
Gambling problems can affect mental health as well as relationships. They can also disrupt work or education and cause serious financial difficulties. Seeking help is appropriate when gambling starts to cause harm.
Recognise changes in your habits
Consider whether your spending has become difficult to control. Borrowing or stealing to continue playing is another sign of a problem. Think about whether gambling takes you away from family or has replaced activities you previously enjoyed. Irritation when others discuss your play can also be a sign that your habits need to change.
Ask yourself whether you hide the time or money spent gambling. Distress over losses, including thoughts of suicide, is a serious reason to seek help. If several of these experiences apply to you, your gambling may have become a problem.
Protect younger people
Casino play is for adults only. You must satisfy the gambling age where you live as well as the minimum of 18. Age checks may require additional information, with account access limited and funds frozen until your age is confirmed.
On a computer shared with children, keep login credentials and banking information out of their reach. Filtering software such as NetNanny or Cyber Patrol can restrict access to gambling content.
Request a break
For self-exclusion, send your request to [email protected] and complete the instructions supplied by support. Exclusion can close your account or restrict gambling for an agreed period. During that period, account access and transactions are unavailable, and promotions stop.
Do not try to register again while excluded. Circumventing a restriction by using another name or address leaves the financial consequences with you. Requests through other channels may be forwarded to email or remain unprocessed.
Extend or change restrictions
To continue a block beyond its scheduled end or make it permanent, give notice no later than 24 hours before expiry. Otherwise, you can resume using the service when that period finishes. An early removal request is subject to a discretionary decision, with exceptional reopening possible.
Your maximum stake may be limited. If you change those amounts, the change becomes effective 24 hours after the latest update.
Eligibility and existing exclusions
Registration and play require you to confirm that no applicable regulatory exclusion or prohibition list includes you. If you are listed, notify the team immediately by email. Failure to disclose this leaves you responsible for resulting losses, frozen deposits or voided winnings.
If you live in the United Kingdom or another restricted country, you cannot participate for real money, and payment of withdrawals or return of deposits cannot be assured for an account used in breach of that rule.
