Main contact address
For correspondence with bananziacasinogb.co.uk, use [email protected]. This is the contact address for the site. For help with your Bananzia account, choose the support channel relevant to your request below.
Contact Us
Account and payment support
You can reach account support through live chat at any hour, seven days a week. Payment-method enquiries can be emailed to [email protected]. You can also raise questions or complaints about account privacy through that support address.
If an identity check fails, you receive an explanation together with a ticket reference. That reference identifies the unsuccessful verification case when you discuss it with support.
Self-exclusion requests
To arrange an exclusion from casino play, email [email protected]. Follow the reply's instructions to complete your request. This address handles decisions to stop using your account.
Making a complaint
Submit an account complaint yourself as the registered holder. A complaint transferred to somebody else will be dismissed. Customer service handles the case first, with internal escalation if it cannot be resolved immediately. You receive information about its progress, and contact details in your player profile may be used for correspondence about a dispute.